Samsung washing machine service center bangalore

Why did the error appear:

There is too much water in the washing machine. When the machine operates correctly, the drum is filled with water by 1/3 or a little more. 2/3 or more is a deviation from the norm.

• The drain hose is not connected correctly to the sewer.
• The water sensor has failed - in this case, the error will appear even if the drum is not overfilled with water.
• Incorrect operation of the intake valve (extremely rare).

What to do

• Unplug the machine.
• Disconnect the drain hose from the sewer (siphon, pipe). If you extended the drain hose, remove the part that was extended.
• Place the end of the drain hose into the bathtub or sink.

Turn on the machine and run the same wash cycle.

• If the error does not appear during free drainage , the machine is in good working order. The error could appear due to an incorrect connection of the drain hose or a clogged sewer. If after connecting the washing machine to the drain the error appears again, contact a plumber.
• If the machine has filled a full drum of water , do not wait for an error to appear; press the “Start/Pause” button to stop the wash. The washing machine requires inspection; for this, contact your nearest authorized service center.

Why did the error appear?

The water level sensor or its wiring is damaged.

What to do

Contact an Samsung Washing Machine service center to diagnose the operation and repair the equipment.

What does the message mean?

This message is not an error, there is nothing wrong with your washing machine. It appears when there are more than 100 minutes left before the end of the wash.

Why did the error appear?

The motor is overloaded, blocked by a foreign object, or broken.

What to do

Check the washing machine's connection to the network, then run any program without laundry and powder.

• If the error does not appear , continue to use the machine, everything is fine with it.
• If the error appears again , contact an authorized service center to diagnose the operation and repair the equipment.

Why did the error appear?

Water does not fill into the car:

• The water supply tap to the machine is closed
• There is no cold water in the house or the pressure is too low
• The inlet hose is bent or squeezed - the machine draws water through it
• The filler strainer is clogged
• The water drains from the machine on its own

What to do next

Run the washing machine again on the same mode and check if you can hear the sound of water filling after the machine starts.

The sound of water pouring is heard:

If you hear the sound of water filling, but the machine still gives an error, then:

• There is too much laundry in the machine for the selected washing mode,
• Things that are loaded into the drum absorb a lot of water: pillows, blankets, etc

Information on the maximum load of laundry for each washing mode is indicated in the user manual, section “Operation” or “Instructions for washing laundry”. For washing, a certain amount of water is poured into the machine. If things absorb more water than planned, the level in the machine will decrease. The sensor will detect this and the machine will show an error.

If there are not many things loaded and there are no things that absorb a lot of water, then check the water pressure through the inlet hose. If the pressure is weak, an error will appear. In this case, contact a plumber.

The sound of water filling is not heard:

If, after starting the wash, you do not hear the sound of water filling, and the machine shows an error, then:

• Make sure the water supply tap to the washing machine is open.
• Make sure there is cold water in the house. To do this, open the cold water tap. If there is no water or the pressure is weak, contact a plumber. The washing machine will not be able to start washing without water.
• If the tap is open and there is water in the house, then check the water pressure through the inlet hose.

If the pressure is strong

• Remove and clean the filler strainer.
• Make sure that the drain hose is connected correctly: it should go up from the machine and be fixed on the factory fastenings in the form of a ring or hook, and only then go down.
• If the hose is not positioned correctly, water will immediately drain from the machine.
• Unplug the machine for 15 minutes to reset the control unit.
• Plug in the machine and run the same wash cycle.

If the error does not appear , continue to use the machine, everything is fine with it.

If the error appears again , contact an Samsung washing machine service center to diagnose the operation and repair the equipment.

Why did the error appear?

Hot water is poured into the washing machine , the temperature of which is above 50 C°. For normal operation, only cold water should be poured into the machine .

What to do

• Make sure that the inlet hose that supplies water to the machine is connected to the cold water tap.
• Unplug the machine and turn off the water supply to the washing machine.
• Unscrew the inlet hose from the washing machine.
• Point the filler hose into the bathtub or sink, then turn on the water supply. Check the temperature of the water coming out of the hose.
• If the inlet hose is connected to a cold water faucet, but hot water is flowing , wait until cold water flows. If the water temperature does not change and remains hot, contact a plumber.
• If the water is cold , continue to the next step.
• Attach the inlet hose back to the washing machine and run a test wash without laundry on the Wool or Delicates cycle .
• If the error does not appear , everything is fine. You can continue to use the washing machine. The error could have appeared as a result of a minor glitch.
• If the error appears again , contact an service center to diagnose the operation and repair the equipment.

Why did the error appear?

Water is not draining from the machine.

• The drain hose is bent, squashed, or clogged (often the clog is caused by pet hair getting into the drain hose, which blocks the ability to drain water)
• The sewer is clogged
• The hoses inside the machine are clogged
• The drain filter or drain pump is clogged
• The drain pump does not work
• The drain hose is too long (if, taking into account the extended part, it exceeds 3 meters, then the drain pump may not cope with draining the water - it will not have enough power
• The water in the car froze (if the car was stored at sub-zero temperatures)

What to do next

Start the machine with water draining freely:

• Unplug the washing machine from the outlet
• Disconnect the drain hose from the sewer (siphon, pipe). If the drain hose was extended, remove the part that was extended
• Place the end of the drain hose into the bathtub or sink. Make sure there are no kinks in the drain hose
• Turn on the machine and run the “Rinse + Spin” mode (without laundry and powder)

If the water has drained, clear the blockage in the sewer (siphon, pipe) that is preventing water from draining. After this, connect the machine to the sewer.

If the water does not drain, continue to the next step.

• Unplug the machine.
• Check the location of the drain hose. It should be positioned smoothly, without kinks. If they exist, eliminate them.
• Drain the water through the emergency drain and clean the drain filter.
• Start the machine on Rinse + Spin mode .

If the error no longer appears , continue to use the machine, everything is fine with it.

What means

The machine is in factory test mode. This mode is used at the factory to test the machine.

How to exit the mode

Simultaneously press and hold the buttons: “Temperature” + “Option” (“Options”) for 10 seconds. The message will disappear from the screen.

Why did the error appear?

There is no signal between the control boards.

What to do

• Press the Power button to turn off the machine.
• Unplug the machine.
• After 15 seconds, turn on the machine and run the same wash cycle.

If the error appears again , contact an service center to diagnose the operation and repair the equipment.

What does an error mean?

Some button on the control panel is stuck (stuck).

What to do next

Carefully inspect the buttons on the control panel and check if any buttons are stuck.

If a button is stuck and does not return to its original position

Press the stuck button several times to return it to its original position.

If there are no stuck buttons

Turn off the machine using the power button for one minute. Then turn on the machine and run any wash cycle.

What does it mean

The machine has the Child Lock feature enabled.

Only the “On/Off” button works; the other buttons do not respond to pressing.

How to turn on/off child lock

Due to the wide variety of washing machine panels, there is no single way to turn the lock on or off. Each machine has its own method, which is indicated in the instructions.

However, there is one clue that can be found on the control panel of your washing machine.

The buttons that are responsible for turning the lock on or off are usually indicated on the panel with a lock icon or a child's face. This icon is located next to or between the desired buttons. To enable or disable the lock, press and hold these buttons simultaneously for 3 - 5 seconds until a beep sounds. A few examples below.

Why did the error appear?

The Add Wash door is not closed or has a faulty lock.

What to do

• Check that the Add Wash door is properly closed .
• Press the Power button to turn off the machine. Wait 20-30 seconds.
• Press the Power button to turn on the machine.
• Start the empty washing machine on any mode.

Why did the error appear?

• The AddWash door was opened without pressing the Start/Pause button
• Foreign objects are stuck in the AddWash door lock
• The AddWash door lock is broken

What to do

Try opening and closing the AddWash door again

• Press and hold the Start-Pause button on the washing machine control panel to stop the wash cycle.
• Push the top of the AddWash door until it clicks to unlock it. Open the door.
• Close the door and press the top of the door until it clicks to lock it. Then press the Start/Pause button to start the wash.

The error did not appear - everything is in order, you can continue to use the equipment. Remember to stop the wash before adding items through AddWash and close the door tightly.

The error appears again - contact the nearest service center to repair the equipment

Why did the error appear?

The hatch door is not closed:

• foreign objects have fallen between the hatch door and the seal or into the lock
• The locking lock or the hatch closing mechanism is faulty

What to do if the error appears before launch

Make sure the hatch door is closed

• If the door is open, close it until it clicks.
• If the door is closed, but the error does not disappear, then open it and make sure that:
• Close the door and press the top of the door until it clicks to lock it. Then press the Start/Pause button to start the wash.

The error did not appear - everything is in order, you can continue to use the equipment. Remember to stop the wash before adding items through AddWash and close the door tightly.

The error appears again - contact the nearest service center to repair the equipment

Why did the error appear?

There may be several reasons:

• Unstable voltage in the electrical network
• The machine is not connected to the power supply correctly
• The washing heater (heating element) does not work
• The drying heater (heater) does not work

What to do

Make sure the hatch door is closed

• Check the washing machine's electrical connection. If you use an extension cord or adapter, connect the washing machine directly to the outlet.
• Turn on the machine and run the same washing mode (you can without laundry and powder).

If the error does not appear , everything is fine. You can continue to use the washing machine. Most likely the error appeared due to unstable voltage in the electrical network.

If the error appears again , contact an Samsung service center to diagnose the operation and repair the equipment.

Why did the error appear?

Water drains from the machine spontaneously:

• The drain hose is low
• the drain hose is incorrectly connected to the sewer,
• There is a hole or crack in the tank from which water is leaking.

What to do

• Unplug the machine
• Check the position of the drain hose (the drain hose should first go up, be attached to the factory in the form of a ring/hook and then go down).
• Make sure that the drain filter cover is tightly closed and no water is leaking out.
• Disconnect the drain hose from the drain and place the end of the hose in the bathtub or sink. If you extended the drain hose, remove the part that was extended.
• Turn on the machine and run the same washing mode in which the error appeared (you can without laundry and powder).

Why did the error appear?

The leakage sensor detected water or foam on the washing machine tray:

• The drain filter is leaking (not tightly closed or damaged),
• Water flows out of the powder container,
• Internal connecting hoses or drain hose are leaking,
• Water is leaking from the door (the cuff is damaged),
• Water spilled on the car from an external source (sewerage, water supply, etc.),
• Put too much powder,
• They put in a powder that is not suitable for the automatic system machine.

What to do

Inspect the washing machine and assess the amount of foam in the drum.

Why did the error appear?

The leakage sensor detected water or foam on the washing machine tray:

• The drain filter is leaking (not tightly closed or damaged),
• Water flows out of the powder container,
• Internal connecting hoses or drain hose are leaking,
• Water is leaking from the door (the cuff is damaged),
• Water spilled on the car from an external source (sewerage, water supply, etc.),
• Put too much powder,
• They put in a powder that is not suitable for the automatic system machine.

What to do

Inspect the washing machine and assess the amount of foam in the drum.

Why did the error appear?

The temperature sensor or its wiring is damaged.

What to do

Contact the nearest Samsung service center to diagnose the operation and repair the equipment.

Why did the error appear?

The sensor or its wiring is damaged.

What to do

Contact the nearest Samsung service center to change the sensor.

Why did the error appear?

The voltage in the electrical network is too low or high: the machine was supplied with voltage less than 200V or more than 250V (+/- 4V) for more than 30 seconds.

What to do

• Check the washing machine's electrical connection. If you use an extension cord/adapter, connect the washing machine directly to the outlet.

Make sure the power supply voltage is stable. To check, contact an electrician or use a multimeter.

• If the voltage is unstable , contact the management company or wait until the voltage stabilizes. The normal voltage is 230 V ± 5%, frequency is 50 Hz.
• If the voltage is stable , proceed to the next recommendation.

Turn on the machine and run the same wash cycle without laundry and powder.

• If the error does not appear, continue to use the machine, everything is fine with it. The error appeared due to unstable voltage in the electrical network.
• If the error continues to appear , contact an Samsung service center to diagnose the operation and repair the equipment.

Why did the error appear?

The error appears before spinning, when the machine tries to evenly distribute the laundry along the walls of the drum. If the machine cannot distribute the laundry, an error message will appear.

Linen cannot be distributed if:

• Things are huddled together or twisted together,
• There are few things in the car: one or two,
• There are too many things in the car.

Usually the error appears when there are 9, 7 or 3 minutes left until the end of the wash. Before the error appears, the drum slowly rotates for several minutes in one direction and the other - the machine is trying to distribute the laundry. In this case, the time on the display does not change.

What to do

• Open the door and take out the laundry. If the door does not open, wait 5-7 minutes and try again.
• If things are bunched together, untangle them and distribute them evenly throughout the drum.
• Close the door.

Press the Start/Pause button to continue spinning.

• If the error does not appear , continue to use the machine, everything is fine with it. The error occurred because the washing machine was unable to distribute the laundry evenly.
• If the error appears again , check the operation of the machine without laundry:
• Open the door and take out the laundry
• Close the door
• Press the Start/Pause button to continue spinning

If the error continues to appear , contact your nearest Samsung service center to diagnose the operation and repair the equipment.